Shipping Policy – Reine of Glow

Thank you for choosing Reine of Glow. Each of our products is handmade with care, and we aim to deliver your order safely and efficiently.

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Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).
Because our products are handmade in small batches, processing times may vary slightly during high-demand periods.

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Shipping Times

Estimated delivery times after processing:

• Canada: 2–7 business days
• United States: 5–10 business days

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time—be sure to check our website for current offers.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

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Shipping Delays

Reine of Glow is not responsible for delays caused by:

• Postal service interruptions
• Weather conditions
• Customs clearance delays

However, we will always do our best to support you if any issues arise.

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Incorrect Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@reineofglow.com. within 5 days of delivery.
We will work with you to resolve the issue as quickly as possible.

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Contact Us

For any shipping-related questions, feel free to reach out:
Email: support@reineofglow.com.

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Thank You

Thank you for supporting Reine of Glow. We truly appreciate your trust in our handmade, organic hair care products.